Step 1

Call Us to Discuss Your Needs

Reach out to us to have an in-depth conversation about your support needs. We’ll take the time to listen and understand your specific requirements, preferences, and expectations, ensuring we have a clear picture of the kind of assistance you’re looking for.

Step 2

We Advertise to Our Professional Network

Once we’ve gathered your details, we’ll advertise your support needs to our network of trained, self-employed Personal Assistants (This is secure and only goes to our register of personal assistants NOWHERE ELSE). This ensures that only those who are well-suited and available to meet your needs will respond.

Step 3

Receive Profiles of Interested Personal Assistants

After advertising your requirements, we’ll compile a list of Personal Assistants who express interest in supporting you. We’ll send you their profiles so you can learn more about their qualifications, experience, and approach to care.

Step 4

Choose Which Personal Assistant You’d Like to Meet

Review the profiles at your own pace, and select the Personal Assistant(s) you feel might be the best fit. Once you’ve made your choices, we’ll help you arrange meetings with your preferred candidates.

Step 5

Meet the Personal Assistant and Discuss Your Support

This is your opportunity to meet face-to-face (or virtually) with the Personal Assistant(s) you’ve selected. During the meeting, you can discuss the details of your support needs, ask questions, and ensure that you both feel comfortable moving forward.

Step 6

Arrange a Start Date

Once you’ve found the right Personal Assistant, finalise the details and agree on a start date for your support. We’ll be here to assist with any final arrangements and ensure a smooth transition into your new care routine.

Once your personal assistant has started…

Once you and your Personal Assistant are both happy, it is down to you to arrange a start date directly with them.

The Personal Assistant will raise an invoice weekly for any support given, and this will either be emailed, or hand delivered to you. Under this introductory model of care the PA is registered with Calibre Quality Care as a self-employed Personal Assistant – you are not responsible for any employment responsibilities, and each Personal Assistant will provide you with a contract for services approximately 2 week after services have started.

How do I pay?

Your contract is with the Personal Assistant, however payment is made via Calibre Quality Care by BACS payment, never in Cash ways to pay and payment terms are dependent on client needs and personal assistant preference.

Personal Assistants can also support you if you are funded by the Government and receive a Social Care Direct Payment, have a Continuing Health Care need or have a Personal Health Care budget, are in receipt of PIP or Attendance allowance.